Contact Us
This page explains how to get in touch with the Non Gamstop Casinos team, what we can help with, and what we can't. If your question is about a casino account, a withdrawal or a bonus, read the section on who to contact first. It may save you time.
We are an independent information site. We are not a casino, we don't hold anyone's money, and we can't see or change your account with any operator.
What you can contact us about
- Corrections: a bonus term, payment detail or fact on one of our pages looks out of date or wrong.
- Feedback: a guide was unclear, or you'd like us to cover a topic such as slot volatility, wagering requirements or withdrawal checks.
- Site issues: a page won't load properly or a link seems broken.
- Business enquiries: questions about how the site works or is run.
Please include the page address and, if you can, the date you saw the information. Offers change often, so a date helps us check it against the operator's current terms.
What we can't help with
We cannot resolve disputes between you and a casino. That includes:
- delayed or declined withdrawals
- identity verification or source-of-funds requests
- bonus balances removed after a wagering or maximum-bet breach
- closed or restricted accounts
- refunds of deposits
We also can't promise a reply to every message, or a particular response time. We don't give personal gambling or financial advice.
Where to take a casino complaint
Follow these steps if you have a problem with an operator:
- Contact the casino's customer support first, using live chat or email so you have a written record.
- Keep screenshots, transaction references and the terms that applied when you claimed the offer.
- If the reply is unsatisfactory, use the operator's formal complaints procedure. Check its terms for the process and any stated timeframes.
- Look at which licence the operator holds and whether it names an independent dispute body. Overseas licensing regimes vary, and protections can be weaker than those for operators licensed by the UK Gambling Commission.
Sites that accept British players are not necessarily authorised by the UK Gambling Commission. Our guide to non GamStop casinos explains the difference and what it means for your protections.
If gambling is causing you harm
If you feel your gambling is out of control, please seek support rather than waiting for a casino to help. GamCare runs the National Gambling Helpline on 0808 8020 133. GAMSTOP lets you self-exclude from UK-licensed operators, and blocking software can restrict gambling sites on your devices. Our responsible gambling page covers deposit and loss limits, self-exclusion and where to find help. You must be 18 or over to gamble.
How we handle your message
We use what you send only to respond and to improve our content. Please don't send passwords, card numbers or full identity documents. We will never ask for them. For more on how the site operates, see About Us and our Terms and Conditions.
Our independence
The publisher may earn commission if you use some links to operators on this site. Commission does not buy position in our rankings, and writing to us won't change a rating. Corrections are made when we can verify them against the operator's published terms.
Before you write
- Check whether your answer is already on a guide.
- Tell us which page and which statement you mean.
- Say whether it is a fact you want checked or a general suggestion.
Information on this site is for adults and is research-based, not a guarantee of any outcome. Gambling is never a way to make money or solve financial problems.